Return & Refund Policy

Last updated:

Thank you for choosing Trixzod for your capsule wardrobe consulting needs. We are committed to ensuring your satisfaction with our services. This Return and Refund Policy outlines our guidelines for cancellations, refunds, and rescheduling.

Important Information

As a service-based business providing personalized consultancy, our return policy differs from traditional retail businesses. Please read this policy carefully before booking our services.

1. Service Cancellations

We understand that circumstances may arise that require you to cancel a scheduled service. Our cancellation policy is as follows:

72+ hours before appointment

Full Refund

If you cancel more than 72 hours before your scheduled appointment, you will receive a full refund of your payment.

24-72 hours before appointment

Partial Refund

If you cancel between 24-72 hours before your scheduled appointment, you will receive a 50% refund of your payment.

Less than 24 hours before appointment

No Refund

If you cancel less than 24 hours before your scheduled appointment, no refund will be issued. However, you may reschedule within 30 days (subject to availability).

2. Rescheduling Services

We understand that flexibility is important. Our rescheduling policy allows you to change your appointment time if needed:

Rescheduling requests made 48+ hours before the appointment can be accommodated at no additional cost, subject to availability.
Rescheduling requests made less than 48 hours before the appointment may incur a £25 rescheduling fee.
Each booking can be rescheduled a maximum of two times.
All rescheduled appointments must occur within 90 days of the original booking date.

3. Service Dissatisfaction

Your satisfaction is our priority. If you are not completely satisfied with our services, please follow these steps to resolve the issue:

Communicate Your Concerns

Contact us within 7 days of service completion to express your concerns. Be specific about what aspects of the service did not meet your expectations.

Resolution Attempt

We will work with you to address your concerns. This may include offering additional advice, making adjustments to your capsule wardrobe plan, or scheduling a follow-up consultation.

Refund Consideration

If we cannot resolve your concerns to your satisfaction, we may offer a partial or full refund at our discretion, depending on the nature of the issue and the services provided.

4. Digital Products and Resources

For digital products (such as capsule wardrobe guides, style workbooks, or online courses):

Due to the digital nature of these products, all sales are final and non-refundable once the digital content has been accessed or downloaded.
If you have not accessed or downloaded the digital content and notify us within 14 days of purchase, a refund may be considered.
Technical issues preventing access to digital content should be reported within 7 days for assistance or potential refund.

5. Workshop and Group Events

For workshops, group styling sessions, and other scheduled events:

Cancellations made 14+ days before the event will receive a full refund.
Cancellations made 7-13 days before the event will receive a 50% refund.
Cancellations made less than 7 days before the event are non-refundable.
If we cancel an event, you will be offered a full refund or the option to transfer to another date.

6. Refund Processing

When a refund is approved:

Refunds will be processed using the original payment method when possible.
Processing time may vary depending on your payment provider, typically 5-10 business days.
For credit/debit card payments, refunds will be issued to the original card.
For bank transfers, you will need to provide your banking details for the refund.

7. Exceptions

We understand that exceptional circumstances can occur. In cases of serious illness, bereavement, or other emergencies, we may make exceptions to our standard policy. Please contact us as soon as possible if such a situation arises, and we will do our best to accommodate your needs.

Force Majeure

In the event of circumstances beyond our control (such as natural disasters, public health emergencies, or other force majeure events), we reserve the right to modify our refund policy. We will work with affected clients on a case-by-case basis to find reasonable solutions.

8. Contact Information

For any questions or to request a refund, please contact us:

By email: info@trixzod.world
By phone: +44 1923 211 188
By mail: 7 Bell Yard, London WC2A 2JR, United Kingdom

Please include your name, service details, and reason for the refund request when contacting us.

9. Changes to This Policy

We reserve the right to modify this Return and Refund Policy at any time. Changes will be effective immediately upon posting to our website with an updated revision date. Your continued use of our services after such changes constitutes your acceptance of the new policy.